Privacy Policy

Last Updated: January 25, 2025

Thank you for visiting https://milehighlifescape.com/ (this “Site”), which is owned and operated by Mile High Lifescape (“Mile High Lifescape,” “we,” “us,” or “our”). This Privacy Policy outlines how we collect, use, share, and protect your information when you use our Site.

Scope of This Policy

This Privacy Policy applies only to information collected through the Mile High Lifescape website (https://milehighlifescape.com/). It does not apply to third-party platforms (e.g., social media sites), vendor pages, or other channels such as phone calls or in-person interactions. If you use third-party applications to interact with us, we are not responsible for how those applications handle your information.

Information We Collect

1. Information You Provide: We collect information you voluntarily submit, such as your name, email address, phone number, and payment details, when you request services, contact us, or place an order.
2. Information from Third Parties: If you connect to our Site via social media (e.g., Facebook, Instagram), we may receive information from those platforms based on your settings.
3. Automatically Collected Information: We gather data like your IP address, browser type, device information, and pages visited through your browser or device.
4. Cookies and Similar Technologies: We use cookies to improve your experience, track site usage, and personalize content. Cookies do not directly identify you unless linked to personal information you provide.

How We Use Your Information

We use the information we collect to:

• Provide landscaping services, process orders, and respond to your inquiries.
• Enhance your experience on our Site and improve our offerings.
• Contact you with updates, promotions, or surveys (unless you opt out).
• Analyze site performance and customer preferences.
• Prevent fraud and ensure security.

How We Share Your Information

• Service Providers: We may share your information with trusted partners (e.g., payment processors, delivery services) to fulfill your requests.
• Business Partners: Occasionally, we may share data with select partners for their marketing purposes, but you can opt out (see “Your Choices” below).
• Legal Compliance: We may disclose information if required by law, to protect our rights, or to ensure safety.
• Business Transactions: If Mile High Lifescape is sold or transferred, your information may be shared with the acquiring party, subject to applicable laws.

Note: We do not share text messaging opt-in data or consent with third parties for marketing purposes.

With Whom Do We Share the Information We Collect?

We may share your information as follows, except for mobile data (which isn’t shared for marketing purposes):

• Our Franchisees: We may share data with Mile High Lifescape franchisees to offer services, promotions, or customer support.
• Our Service Providers: We share with companies that help us operate, such as payment processors, web hosting, or data management providers.
• Our Business Partners: Occasionally, we may share with select partners (e.g., home service companies) for their marketing, but you can opt out (see “Your Choices” below).
• Third-Party Social Media Platforms: If you use features to share Site activity (e.g., on Facebook or Instagram), your connections may see it. Check those platforms’ privacy policies for details.
• Business Transactions: If we sell or transfer our business, your data may be shared with the new entity, with your consent where required by law.
• Compliance with Laws and Protection of Our Rights and the Rights of Others: We may disclose data to comply with legal obligations, prevent fraud, enforce our terms, or protect our business, franchisees, or you.
• As Described in a Privacy Notice: We may share as outlined in additional notices posted on the Site.
• As Described in a Click-Through Agreement: Sharing may occur per agreements you accept on the Site.

Note: Text messaging opt-in data and consent are never shared with third parties.

Your Choices

• General: You can opt out of cookies via browser settings or adjust preferences when providing data.
• Opt-Out for Email Marketing: Email [email protected], call (303) 877-9091, or use the “unsubscribe” link in our emails.
• Opt-Out for Sharing with Third Parties: Prevent sharing with third parties for their marketing by contacting [email protected] or (303) 877-9091.
• Access and Update Your Information: Request to view, edit, or delete your data via [email protected] or (303) 877-9091, or update your account directly if applicable.
• Do Not Track: We do not currently respond to “Do Not Track” signals due to industry ambiguity.

Security

We take reasonable steps to protect your information:

• Sensitive data (e.g., payment details) is encrypted during transmission (look for “https” and a lock icon in your browser).
• Offline, access to your personal information is limited to employees who need it for specific tasks (e.g., billing, customer support).
• Our servers are stored in a secure environment.

However, no system is 100% secure. If you suspect a security breach, contact us immediately.

Orders

For orders, we collect contact and payment details to process and deliver services. You may update payment info via the Site, and we may share it with third-party processors. Prepayment doesn’t cancel services automatically—contact us to stop them.

Intellectual Property

All content (text, images, logos) is owned by Mile High Lifescape or used with permission. You may not reproduce or distribute it without our consent, except for personal, non-commercial use with all copyright notices intact.

User Submissions

• General: Don’t post illegal, offensive, or defamatory content. Submissions aren’t confidential and may be used by us without compensation.
• 
  Photos: Submit high-quality images of our services or your landscape. Photos must not be explicit, promote illegal items, or infringe rights. By submitting, you grant us a perpetual, royalty-free license to use them globally.

Digital Millennium Copyright Act (DMCA) Notice

If content on our Site infringes your copyright, contact:

• Email: [email protected]
• Phone: (303) 877-9091
• Address: 1007 S Federal Blvd, Denver, CO 80219, US

Include your signature, infringed work details, location on Site, contact info, and a good-faith statement under penalty of perjury.

Limitation of Liability

To the fullest extent allowed by law, we’re not liable for damages from Site use, including viruses or errors. Maximum liability is the greater of your last 3 months’ payments or $50.

Class Action Waiver

Claims must be individual, not class actions. This survives any agreement termination.

Mandatory Arbitration

Disputes are resolved via American Arbitration Association (AAA) rules, not courts, with a 30-day informal resolution period first. Arbitration is individual, not consolidated, and occurs in Denver, CO. For claims under $15,000, we may cover fees if requested. Contact AAA at www.adr.org or 1-800-778-7879.

Jurisdiction and Governing Law

The Site is intended for U.S. users and governed by Colorado law. Use outside the U.S. is at your risk, subject to local laws.

Links

Our Site may link to external websites. We are not responsible for their content or privacy practices. Please review their policies when leaving our Site.

Children’s Privacy

This Site is not intended for children under 13. If we learn we’ve collected data from a child under 13, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy at any time without prior notice by posting the revised version on our Site. Your continued use of the Site after changes means you accept the updated terms. Check the “Last Updated” date above for the latest version.

SMS Messaging

By opting into our SMS program, you agree to receive updates, reminders, and promotions from Mile High Lifescape. Message frequency varies, and data rates may apply. Reply STOP to opt out or HELP for assistance, or email us at [email protected].

Contact Us

If you have questions, concerns, or requests regarding your data or this Privacy Policy, please reach out:

• Phone: (303) 877-9091
• Email: [email protected]
• Address: 1007 S Federal Blvd, Denver, CO 80219, US

If you believe we’re not following this policy, let us know immediately.